Guides

Win back inactive customers in 15 minutes a week

Getting a past customer back costs far less than finding a new one. This routine uses the Inactive segment, WhatsApp and follow-ups.

Win back inactive customers in 15 minutes a week

1. Open the Inactive segment

In Customers tap Inactive: it lists everyone who came at least once but not in the last 45 days. Start with the most recent; they are easiest to win back.

2. Send a short, personal WhatsApp

Open the profile and tap WhatsApp: the message already says you miss them. Add one concrete reason to come this week and log it as a note.

3. Set a follow-up and measure

Set a follow-up one week later. If they came back, mark it done; if not, try a call. Every month check how many returned.

Keep reading

Start selling with Alpichel in 10 minutes Guides Start selling in 10 minutesStep-by-step guide to get Alpichel running: business type, catalog, team, cash register and first sale, in under 10 minutes. How to control your inventory without losing money Guides Control your inventoryPractical inventory guide: what to count, how to set minimums, log purchases with cost, run counts and reduce losses. How to reconcile your register every day Guides Reconcile your registerGuide to daily cash reconciliation: opening cash, expenses, tips, payment methods and how to investigate differences.