How to reduce your customers' wait time
Waiting is not just time: it is uncertainty. Organize the queue and notify on time, and customers wait calmly and come back.
1. Clear turns from the door
Every customer gets a number on arrival. A TV turn board shows who is next so nobody asks every five minutes.
2. Move bookings to quiet hours
Turn on online booking and cap capacity at peak times. Booked customers arrive when you have room.
3. Notify when it is ready
Mark the order ready and alert by WhatsApp or notification. The customer can wait elsewhere and come back right on time.
Keep reading
Guides
Start selling in 10 minutesStep-by-step guide to get Alpichel running: business type, catalog, team, cash register and first sale, in under 10 minutes.
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Control your inventoryPractical inventory guide: what to count, how to set minimums, log purchases with cost, run counts and reduce losses.
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Reconcile your registerGuide to daily cash reconciliation: opening cash, expenses, tips, payment methods and how to investigate differences.
